Frequently Asked Questions

Thank you for trusting GlassWing Organics. All our products are created with only natural organic plant-based ingredients that heal and nourish your skin, hair, body and spirit. Before you purchase for the first time, we just want to remind you everyone's skin hair and body is different. What works for one person may not work for you the same way. For this reason, we cannot guarantee results because our products have not been tested in any way.

Sometimes our suppliers may run out of the packaging we prefer to use for our products. Our first goal is to make sure our customers receive the product they need with minimal delays, so we may occasionally have to substitute with something else. Thanks for understanding and please email any concerns to customerservice@glasswingorganics.com

During the summer season and warm weather butters may melt during shipping. Each jar is packed with appropriate size butter to accommodate for potential melting. Butters are whipped and will change consistency when melted, this will cause the butter to look less in the jar. You are still getting the same amount of product; however, it will be a different consistency.

Pop your melted butter into the fridge for 15-20 minutes (or until solid) and your butter will become a balm consistency. Use less of this balm than you would the whipped butter.

All butter-based products are prone to melting.

All of our teas, tinctures, capsules, gummies, honey, dried sea moss, fire cider and fire honey should be used within 12 months. Our skincare and hair care products should be used within 9 months. Our elderberry syrup should be used within 90 days and our sea moss gel should be used within 3 weeks.

We currently do not offer samples.

Yes, we occasionally offer discounts and promotions. Please be sure to sign up for our email list and follow our social media pages so you won’t miss out.

Other than sea moss gel and elderberry syrup which should be refrigerated or frozen, all products should be stored in cool dry places no hotter than normal room temperature.